FAQs
FAQ
Do you take custom orders?
At Niconic Design we can create custom orders to suit any needs
I have not received my order
Get in touch with Niconic Design directly at contact@niconicdesign.co.uk
How long will my order take to ship?
All Niconic Design Originals are made to order, depending on how large your order is, the turnaround time is between 5 - 7 days.
How long are delivery times?
After dispatch:
UK Order deliver in 2 - 4 days
Overseas items deliver in between 10 - 21 days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. If your order is being delivered to an address outside of the UK you should make yourself familiar with potential customs charges before placing an order. I'm not responsible for delays due to customs.
Privacy, Returns and Contact Details
Niconic Design collects the following information,
- Name
- Address
This information is collected for contact purposes only and we will not share your information with any third parties.
Reasons Niconic Design may contact you may include, promotional offers and information about your purchase.
Returns/Cancellations Policy
Any cancellations should be submitted within 24 hours of an order being placed. Once an order is dispatched it cannot be cancelled.
If you would like to cancel an order contact contact@niconicdesign.co.uk and quote your name, address, the product(s) you have ordered and the invoice number.
We hope that you will be very happy with your item upon it's arrival, but in the event you wish to make a return your items will be refunded providing:
- Items must be returned within 28 days of receipt.
- Items must be in their original condition and unused.
- Buyers pay the return postage
- For buyers from outside of the UK, buyers must mark the return package clearly on the outside of the package as a return, failure to do so will result in a customs charge that will be deducted from the buyers refund.
- After the item is received a refund will be paid to the account that placed the order.
Personalised items or custom embroideries cannot be returned or refunded under any circumstances.
We do not accept exchanges.
Contact:
All queries can be directed to contact@niconicdesign.co.uk.
Wholesale
Wholesale is welcomed and appreciated. Special bulk discounts can be applied to large orders, please contact contact@niconicdesign.co.uk for more information.