Refund policy

Any cancellations should be submitted within 24 hours of an order being placed. Once an order is dispatched it cannot be cancelled.

If you would like to cancel an order please email contact@niconicdesign.co.uk and quote your name, address, the product(s) you have ordered and the  invoice number.

We hope that you will be very happy with your item upon it's arrival, but in the event you wish to make a return your items will be refunded providing:

• Items must be returned within 28 days of receipt.
• Items must be in their original condition and unused.
• Buyers pay the return postage
• For buyers from outside of the UK, buyers must mark the return package clearly on the outside of the package as a return, failure to do so will result in a customs charge that will be deducted from the buyers refund.
• After the item is received a refund will be paid to the account that placed the order.

 

Personalised items or custom embroideries cannot be returned or refunded under any circumstances.

 

We do not accept exchanges.